Services and Benefits

For customers using our preservative products within their own timber treatment facilities, we have a unique range of services and initiatives that can help them and their customers make the most of timber.

Our team of experienced scientists, technicians and engineers use a range of leading edge equipment and technologies to help you achieve the very best quality treatment results possible in a safe and responsible manner.


Key support services

Technical support

We partner with our customers to help ensure that their treated timbers are suitable for end-use application, helping protect their long-term reputation and avoid potential costly customer claims. Our specialist technical team analyse customer solutions and treated timber samples.
Field technical support is also provided where required, to assess how changes at the plant would result in treatment optimisation. We also provide assistance with the interpretation of technical and regulatory information.

Services that make the difference

Account management

Every customer has a dedicated account manager. As well as being your main point of contact, the account manager will focus upon timber industry dynamics that relate to your business, helping to build successful long-term relationships.


Product supply

At our regional headquarters in Port Shepstone, our supply team arrange appropriate deliveries either through professional chemical industry bulk delivery transport or in bulk containers (IBCs) and/or 25 litre drums. All products have appropriate regulatory and safety labelling in place.